Terms, Conditions & Refunds

Terms of Service & Course Policy

Effective Date: October 2026. These Terms govern your enrollment in language courses, exam preparation (Goethe / TELC), and career placement programs provided by Native Connects promoted by Brahmas (“Native Connects”).

1. Company & Entity Information

These terms constitute a legally binding agreement between you (“Student”, “User”, or “Candidate”) and Native Connects promoted by Brahmas (“Native Connects”), having its registered office at:

Registered Corporate Office: Level 4, Infopark Technology Centre, Infopark Phase II, Kochi, Kerala - 682042, India

European Operations Desk: KaiserstraĂźe 14, 60311 Frankfurt am Main, Germany

Support Helpline: +91 8590832484 | Email: support.nativeconnect@brahmas.org

2. Course Enrollment, Batches & Attendance

  • Class Delivery: Live online interactive coaching led by native and certified language tutors across CEFR levels (A1, A2, B1, B2, C1).
  • Batch Allocation & Sizing: Batch schedules are established upon admission. Micro-batches maintain restricted student-to-tutor ratios (typically 4 to 8 learners for general courses and 3 to 5 for intensive nursing B2 batches).
  • Attendance & Active Participation: A minimum of 80% attendance in live sessions and submission of homework modules is recommended for exam readiness and placement eligibility.
  • Batch Transfers: Students facing medical or professional shifts may request one batch schedule transfer per CEFR level without penalty, subject to batch seat availability.

3. Training & Hospital Recruitment Pathway

Comprehensive End-to-End Pathway (Train, Certify & Place):

For healthcare professionals (nurses) enrolled in our Germany Career Pathway, Native Connects provides integrated German language training, TELC/Goethe exam preparation, document dossier coordination (*Defizitbescheid*), employer interview scheduling with verified German hospital networks, and visa filing support.

  • Zero Placement Fees for Nurses: In compliance with international ethical recruitment guidelines (WHO & German healthcare recruitment standards), candidates are never charged placement or recruitment commissions for job allocations in Germany.
  • Employer Hiring Decisions: While Native Connects organizes verified employer interviews, final job offers and employment contracts (*Arbeitsvertrag*) remain at the sole discretion of the hiring hospital/facility.
  • Visa & Licensing Decisions: Official nursing license recognition (*Anerkennungsurkunde* or *Defizitbescheid*) and entry visas are issued exclusively by German state authorities (*Regierungspräsidium*) and the German Embassy/Consulate.

4. Examination Preparation (TELC & Goethe)

Our curriculum includes comprehensive mock exams and preparation for officially recognized certifications:

  • TELC Deutsch B1-B2 Pflege: Specialized healthcare German focusing on clinical handovers, care logs, doctor-patient dialogues, and dual-level safety net scoring.
  • Goethe-Zertifikat: Globally recognized academic and general CEFR certification.
  • Independent Exam Fees: Unless expressly included in an institutional sponsorship package, official examination booking fees (payable directly to TELC test centers or Goethe-Institut) are separate from course tuition.

5. Refund & Cancellation Policy

We believe in complete transparency and student satisfaction. Our refund and cancellation guidelines are structured as follows:

7-Day Cooling-Off Period (100% Tuition Refund)

If within the first 7 calendar days from batch kickoff (or after attending up to 2 live classes, whichever comes first) you determine the course is not right for you, you may request a 100% refund of tuition fees without questions asked.

Pro-Rata Refund / Batch Pause (Between Days 8 to 21)

If unexpected personal, academic, or medical emergencies arise between Day 8 and Day 21, you may either pause your enrollment for up to 6 months with guaranteed re-entry into a new batch, or request a pro-rated refund based on unconsumed class hours (minus nominal administrative setup fees of 10%).

Non-Refundable Components

Direct third-party outlays (e.g., physical textbook international shipping, courier fees, completed document sworn translations, or fees paid directly to official exam centers like TELC/Goethe) are non-refundable once fulfilled.

Refund Processing Timeframe

Approved refunds are initiated within 24 business hours and credited back to the original payment method (Bank account / UPI / Credit Card) within 5 to 7 working days.

To request a refund or cancellation, email support.nativeconnect@brahmas.org with your Student ID and transaction receipt.

6. Grievance Redressal & Complaint Route

We are committed to prompt resolution of any student dissatisfaction, tutor replacement requests, batch schedule conflicts, or billing questions. Please follow our formal escalation ladder:

Level 1 — Student Support Desk: Contact your dedicated batch coordinator or email support.nativeconnect@brahmas.org (Turnaround: Within 24 hours).
Level 2 — Grievance Redressal Officer: If unsatisfied with Level 1 resolution, escalate directly to our Compliance & Student Welfare Officer at grievance@nativeconnects.com (Formal decision within 48-72 business hours).

7. Intellectual Property & Code of Conduct

All course materials, customized clinical German worksheets, mock exams, audio files, and teaching slides remain the proprietary intellectual property of Native Connects promoted by Brahmas. Materials are licensed solely for individual student study and may not be redistributed, resold, or published online without prior written consent.